Terms & Conditions
These Terms and Conditions govern your use of this website and the services provided by One Point Property Solutions Pty Ltd (“we”, “our”, “us”).
By accessing this website or engaging our services, you agree to be bound by these Terms and Conditions.
Services
We provide electrical services including, but not limited to:
- Residential electrical services
- Commercial electrical services
- Emergency electrical services
- Maintenance, repairs, and installations
All services are subject to availability and may vary depending on your location and requirements.
Quotes and pricing
- All quotes are based on the information available at the time
- Quotes may change if additional work, materials, or time is required
- We will seek approval before proceeding with any variation
- Pricing may vary depending on location, accessibility, urgency, and job complexity
Unless otherwise stated, all prices are in Australian Dollars (AUD) and inclusive of GST where applicable.
Call-out fees
- A call-out fee may apply for attending your property
- Call-out fees may vary depending on:
- Location
- Time of service (after-hours, weekends, public holidays)
- Urgency of the request
Call-out fees will be communicated prior to attendance where possible.
Bookings and cancellations
- Bookings are subject to confirmation
- We aim to attend within agreed timeframes, however delays may occur
- You must provide reasonable notice to cancel or reschedule
Cancellation fees
- Late cancellations may incur a fee
- Missed appointments (no access provided) may incur a call-out charge
Payment terms
- Payment is due upon completion unless otherwise agreed in writing
- Deposits may be required for larger or scheduled works
- Accepted payment methods will be communicated prior to service
Late payments
- Overdue invoices may incur late fees
- We reserve the right to engage debt recovery services if payment is not made
Customer responsibilities
You agree to:
- Provide accurate and complete information
- Ensure safe and clear access to the worksite
- Inform us of any hazards, risks, or known issues
- Ensure an authorised person (18+) is present if required
Failure to meet these responsibilities may result in delays, additional costs, or cancellation of service.
Worksite safety
- We reserve the right to refuse or stop work if we believe conditions are unsafe
- This includes hazardous environments, unsafe structures, or non-compliant installations
- Any additional work required to meet safety standards will be quoted separately
Service-specific terms
Switchboard upgrades
- Upgrades may uncover pre-existing faults or non-compliant wiring
- Additional work required to meet current standards will be quoted before proceeding
EV charger installations
- Installation is subject to property suitability and electrical capacity
- Additional upgrades (e.g. switchboard or cabling) may be required
Emergency services
- Emergency work is prioritised based on urgency and availability
- Response times are estimates only and not guaranteed
Warranties and guarantees
Our services are provided in accordance with the guarantees outlined under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies your rights under Australian Consumer Law.
Where applicable:
- Workmanship warranties may apply
- Manufacturer warranties apply to supplied products
Limitation of liability
To the extent permitted by law:
- We are not liable for indirect, incidental, or consequential loss
- Our liability is limited to the value of the services provided
We are not responsible for:
- Pre-existing faults
- Hidden defects
- Issues outside our control
- Damage caused by third parties
Force majeure
We are not liable for delays or failure to perform services due to events beyond our control, including but not limited to:
- Severe weather
- Power outages
- Supply chain disruptions
- Government restrictions
- Natural disasters
Website use
By using this website, you agree not to:
- Use it for unlawful purposes
- Attempt unauthorised access
- Interfere with its functionality
We may restrict access if misuse is detected.
Intellectual property
All content on this website, including text, images, logos, and design, is owned by or licensed to us.
You must not reproduce or use content without written permission.
Privacy
Your use of this website is also governed by our Privacy Policy.
We handle personal information in accordance with Australian privacy laws.
Third-party links
This website may contain links to third-party websites.
We are not responsible for their content, accuracy, or practices.
Changes to these terms
We may update these Terms and Conditions at any time.
Changes take effect immediately upon publication.
Governing law
These Terms and Conditions are governed by the laws of Australia.
Any disputes are subject to the jurisdiction of Australian courts.
Contact us
If you have any questions about these Terms and Conditions, please contact us:
One Point Property Solutions PTY LTD
Phone: 0291000384
Email: workorder@onepointps.com.au
Address: 539 Military Rd, Mosman NSW 2088
